GDPR Compliance

Last Updated: September 2, 2026

This page outlines our commitment to compliance with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area. While we primarily operate in Australia, we recognize the importance of protecting the privacy rights of all individuals who interact with our services.

Data Controller Information

For the purposes of GDPR, the data controller is:

mist-mongoose
Level 18, Aurora Tower
447 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you provide explicit consent to process your data for specific purposes
• Contractual necessity: When processing is necessary to fulfill our contractual obligations
• Legitimate interests: When we have a legitimate business interest that does not override your fundamental rights
• Legal obligation: When we must process data to comply with legal requirements

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data along with information about how we use it.

Right to Rectification

You have the right to request correction of inaccurate personal data and to have incomplete data completed.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your personal data without undue delay.

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data under specific conditions.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe your data protection rights have been violated.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection principles
• Incident response procedures for data breaches

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Legal and regulatory retention requirements
• The potential risk of harm from unauthorized use or disclosure

International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA, including Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms

Automated Decision-Making

We do not engage in automated decision-making, including profiling, that produces legal effects or similarly significantly affects individuals.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay in accordance with GDPR requirements. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

Children's Data

We do not knowingly process personal data of individuals under 16 years of age without parental consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject line: GDPR Rights Request

We will respond to your request within one month of receipt. In complex cases, we may extend this period by an additional two months and will inform you of any such extension.

Updates to This Statement

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated effective date.